Is carbonite online backup a virus

If you have CryptoLocker and are unable to access your files, you should contact Carbonite Customer Care for help restoring a clean copy of your backed up files. The sections below are collapsed.

CryptoVirus also locks and modifies the files, which prevents you from opening or accessing them. If both symptoms are appearing on your computer, it is very likely that your computer is infected with ransomware. If you have suffered from the CryptoLocker virus and need to restore your files, you will need to contact Carbonite Customer Care for further assistance.

However, you should follow these steps beforehand to perform a successful recovery:. Recovering from Crypto Viruses and Other Ransomware. Hi I'm Cara, a Carbonite expert. I can walk you through this process! Yes please, show me how! How to Recover from the CryptoLocker Virus. However, you should follow these steps beforehand to perform a successful recovery: If you can still operate the infected computer, enter Recover Mode or uninstall Carbonite to protect your backup. Remove the virus from your computer.

Restoring clean files from Carbonite does not remove the virus and could potentially make the virus spread further. If you would like assistance with removing the virus, please contact our partner Support.

Ensure you have access to the original or replacement computer and contact Customer Care for a specialist to start a restore of your data. Courier recovery allows you to have a copy of your entire backup shipped directly to you — which may be the fastest way to get your files back, when you need them most.

The Business plan is geared toward those looking to backup an unlimited number of computers, external hard drives and NAS devices. Now, in addition to backing up all of the computers, external hard drives and NAS devices in your business, you can also backup your Windows Server. Interested in learning more? Contact us for more details. About us. Computer Repair. Contact us. FSBO Pics. Our Products. Our solutions. Easy upgrading and recovery to a new computer At Alliance , we deal with dozens of customers every month asking us to recover data from damaged hard drives, or move data from one computer to another.

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